Ghana Link Network Services Ltd. has urged Star Oil Ghana to retract its statements suggesting that the Integrated Customs Management System (ICUMS) caused recent fuel supply disruptions and to issue a public apology.
The call comes after Star Oil warned of possible fuel shortages, attributing the issue to technical difficulties with ICUMS, which is used to process tax liabilities and facilitate the lifting of petroleum products from depots. State-owned GOIL PLC also reported similar challenges with the platform.
In a statement released on March 9, 2026, Ghana Link described claims that the ICUMS platform had been down since March 6 as “false, misleading, and entirely without foundation.” The company affirmed that ICUMS remained fully operational throughout the period, with all transactions and stakeholder activities continuing uninterrupted.
“The ICUMS platform has remained fully operational, including during the period in question. At no point has the system experienced any outage as alleged,” Ghana Link said.
Following verification with the National Petroleum Authority, Ghana Link clarified that the operational issues cited were related to the Authority’s Enterprise Relational Database Management System, not ICUMS.
Ghana Link expressed concern that the unsubstantiated claims could mislead the public and erode confidence in a key national trade facilitation platform. The company therefore called on Star Oil Ghana to withdraw the statements and issue a formal apology.