Ghana’s Minister of Energy and Green Transition, Hon. John Abdulai Jinapor, said on Tuesday that all defective prepaid electricity meters uncovered by an ongoing investigation will be replaced, as authorities respond to mounting consumer complaints over rapidly vanishing power credits.
He said customers found to have overpaid because of meter anomalies would be compensated, underscoring the government’s commitment to fair billing and consumer protection.
The assurance follows a directive by the Energy Ministry to the Electricity Company of Ghana to investigate the surge in complaints, with the utility given seven days to submit a detailed report to inform regulatory and administrative action.
Hon. Jinapor spoke in Tema on the sidelines of the commissioning of a new energy meters manufacturing unit by MBH Power Ghana, highlighting the government’s push to strengthen local capacity in the power sector.
“Once the investigation confirms that some meters are faulty, they will be replaced immediately, because consumers must be given the right meters,” Hon. Jinapor said.
He added that any excess charges paid by customers would be reviewed and refunded through an appropriate compensation mechanism.
The minister cautioned that it was too early to draw conclusions, stressing that the investigation must first establish the facts behind the rapid credit depletion.
He said the probe is being carried out jointly by the ministry, the Public Utilities Regulatory Commission, and the Energy Commission.
Hon. Jinapor said the agencies are working closely to ensure the process is fair, impartial and transparent.
The outcome, he said, is expected to restore public confidence in prepaid metering and improve accountability in Ghana’s electricity distribution system.