Tanzanian Deputy Minister for Energy, Hon. Salome Makamba, called on customer relations and service officers of the Tanzania Electricity Corporation (TANESCO) to make better use of digital systems and smart technologies to improve customer engagement and service delivery.
She made the remarks on Monday, May 18, 2026, during the opening of the organisation’s five-day Annual General Meeting held at the Lavender Hotel in Dodoma.
The meeting brought together TANESCO officers to review performance, discuss operational challenges, explore strategies to strengthen customer service, and improve strategic communication for 2026.
Hon. Makamba said technology continues to shape modern service delivery and stressed the need for customer service teams to efficiently use digital platforms and intelligent systems to provide timely information and quality support to consumers.
She also acknowledged TANESCO’s ongoing efforts to improve public communication through social media platforms, WhatsApp groups, and educational campaigns promoting electricity safety and clean cooking energy.
The Deputy Minister further encouraged TANESCO management to enhance welfare and incentive packages for frontline customer service staff to improve motivation and productivity.
According to her, customer service personnel remain critical to building and maintaining the organisation’s public image and relationship with consumers.