National Petroleum Authority (NPA) has urged motorists and fuel consumers to remain vigilant when purchasing petroleum products, warning that avoidable mistakes at filling stations and unsafe fuel handling practices continue to threaten consumer safety.
Speaking during a consumer education and petroleum safety sensitisation campaign in the Volta and Ashanti regions, Eunice Budu-Nyarko advised consumers to always confirm the type of fuel being dispensed, check nozzle colour codes, monitor dispenser screens during transactions, and insist on receipts after every fuel purchase.
According to her, receipts are important in supporting investigations whenever consumers lodge complaints about fuel purchases or service irregularities.
Mrs. Budu-Nyarko explained that red fuel nozzles represent petrol, black indicates diesel, while green is used for differentiated or high-octane fuel products.
She stressed that the National Petroleum Authority (NPA) remains committed to ensuring consumers receive quality fuel products and value for money, adding that public feedback plays an important role in strengthening the Authority’s quality assurance systems and complaint resolution process.
The campaign also highlighted the dangers associated with siphoning fuel from accident scenes involving Bulk Road Vehicles, with the Authority cautioning the public against approaching spilled petroleum products because of the risk of explosions and fire outbreaks.
The sensitisation exercise covered several locations in the Volta and Ashanti regions, including markets, transport terminals, women’s groups, nursing training colleges, and tertiary institutions such as Ho Technical University and Kumasi Technical University.
Participants were educated on LPG safety, fuel quality assurance systems, consumer rights, complaint reporting procedures, and safe fuel handling practices.
Technical presentations during the engagements were delivered by Johnson Gbagbo Jnr. and Maureen Adwoa Duori, with support from regional managers and staff of the Authority.
The National Petroleum Authority (NPA) also used the exercise to create awareness about its call centre and complaint resolution channels available to consumers across the downstream petroleum sector.
The Authority says it will continue expanding public education campaigns and stakeholder engagements to promote petroleum safety, strengthen consumer confidence, and ensure the delivery of quality fuel products nationwide.