The Electricity Company of Ghana (ECG) has issued a strong public advisory, cautioning customers across the country to remain vigilant against fraudulent phone calls from individuals posing as company representatives. These impostors, according to ECG, claim they can assist customers in securing new electricity meters or resolving meter-related issues faster than the official process allows.
Reports indicate that the fraudsters often contact unsuspecting customers, pretending to be ECG officials and alleging that the company has received new meters. They then ask whether the customer has applied for one, using this as a tactic to extract personal details or money. Some even go as far as downloading staff photos from digital platforms to impersonate legitimate company officials.
Speaking on the issue, the General Manager of External Relations at ECG, Dr. Charles Nii Ayiku Ayiku, clarified that no individual or third-party agent has been authorised to contact customers privately regarding meter acquisition. He stressed that ECG conducts all official meter applications and distributions exclusively through its offices or verified digital platforms.
Dr. Ayiku confirmed that although ECG has indeed received new meters as part of its operational improvements, the company follows a transparent and regulated distribution process. He strongly advised customers not to pay money to anyone claiming to fast-track meter applications outside official ECG channels.
He further reminded the public that ECG does not operate any mobile money account. All legitimate financial transactions must be carried out through the ECG Power App or by using the short code *226#. Customers who receive suspicious calls are encouraged to report them to the nearest ECG office or contact the official customer service line at 0302 611 611 for verification.
ECG reaffirmed its commitment to protecting customers from scams while ensuring transparency, accountability, and improved service delivery nationwide. Customers are also urged to report any suspected fraudsters to the nearest police station to help curb this growing menace.