The Electricity Company of Ghana (ECG) has initiated investigations into complaints of rapid credit depletion on prepaid electricity meters following a directive from the sector minister.
In a statement signed by Director of Communications William Boateng, the power distributor confirmed that although its meters undergo strict testing and calibration procedures before deployment, it has welcomed the minister’s instruction for further examination of the issue.
ECG disclosed that it has formally invited the Ghana Standards Authority (GSA) to independently and randomly select prepaid meters for testing in both laboratory and field conditions.
According to the company, the outcome of the Authority’s assessment will form part of a comprehensive report to be submitted to the Honourable Minister overseeing the energy sector.
The utility explained that engaging the GSA reflects its commitment to transparency, accountability, and maintaining public confidence in electricity metering systems.
“ECG remains committed to responsive, transparent and accountable service delivery, and we appreciate our valued customers and stakeholders for their continued support and cooperation,” the statement added.