The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) recovered more than GH¢81.86 million for utility providers in 2025, as stepped-up enforcement and complaint resolution efforts intensified across the region.
Presenting the annual report in Kumasi, Public Relations Officer Mr. Richard Asiedu said the recoveries were aimed at safeguarding the financial sustainability of service providers while maintaining regulatory discipline in the electricity and water sectors.
During the same period, the commission also secured GH¢503,177 in adjustments and compensation in favour of consumers, underscoring what officials described as a dual mandate of protecting customers while ensuring utility companies remain viable.
A total of 1,599 complaints were lodged in 2025, up 27.4% from 1,161 cases in 2024, with 1,295 petitions filed against the Electricity Company of Ghana (ECG) and 86 against Ghana Water Limited (GWL), while 218 cases were submitted by service providers—mainly GWL against consumers.
Of the total complaints, 1,326 were resolved, representing an 82.9% resolution rate, a performance the commission attributed to expanded outreach programmes and increased accessibility.
Mr. Asiedu said the rise in reported cases reflected enhanced community monitoring, complaints clinics and stakeholder engagements, including the creation of more than 42 WhatsApp platforms enabling Assembly Members to report utility-related concerns in real time.
Beyond dispute resolution, the commission facilitated infrastructure upgrades, including the replacement of 21 electricity poles at a cost of GH¢97,374, benefiting over 16,000 consumers, and the installation of 14 replacement metres and 10 new service connections costing GH¢40,306.
To bolster power supply capacity, six 200kVA/33 transformers were added to eleven 200kVA/11 units in an upgrade exercise valued at GH¢1.36 million, serving an estimated 16,000 customers.
On the water supply front, 22 pipe bursts were recorded across various districts, disrupting service to roughly 28,000 consumers, with repairs costing GH¢182,440.
The commission said the interventions demonstrate its commitment in 2025 to strengthening service delivery, boosting regulatory confidence and ensuring balanced outcomes for both consumers and utility operators in the Ashanti Region.